The phone never stops
Calls ring through lunch and roll to voicemail after five. Every missed call is a patient who may not call back.
AI patient operations for outpatient clinics
Get your time back.
Keep your control.
Elycal Care answers your phones, books visits, drafts clinical notes and chases insurance, then checks with your team before anything important happens.
Drag the papers · Pull the cord · Flip the calendar
Today
Your clinic still runs by hand.
The phone, the calendar and the paperwork never stop, and every one of them waits for someone on your team to find a free minute.
The calendar is a puzzle
Reschedules, reminders and no-shows get juggled across sticky notes, inboxes and three different calendars.
Insurance means hold music
Forty minutes on hold to confirm one patient's coverage, then typing it all into the chart by hand.
Notes wait until tonight
Charting happens after hours, from memory, long after the patient has gone home.
So we gathered all of it into one assistant that does the work, and still asks before anything important.
Meet your agents
One assistant. Three specialists.
Elycal works the way your clinic already does: a front desk, a clinical aide and an insurance coordinator. Each has its own job, and all three share one patient record.
Front desk
Calls, texts and scheduling
DoneClinical
Visit notes, summaries and follow-ups
Waiting for youInsurance
Coverage checks and insurer calls
Waiting for youFront desk agent
Incoming call · Maria Alvarez · 8:47 PM
MariaHi, I need to move my Thursday appointment. Something came up at work.
Confirm who's calling before I touch anything.
Verify patientChecking name and date of birthMaria Alvarez · date of birth matches
Find appointmentLooking up ThursdayThu 10:30 · Dr. Okafor · Physical therapy
She said mornings suit her. Look at Dr. Okafor's openings next week.
Check calendarSearching open slotsMon 9:00 · Tue 9:30 · Wed 11:00
ElycalI can move you to Tuesday at 9:30 with Dr. Okafor. Does that work?
MariaPerfect, thank you so much.
Moved to Tue 9:30 · Confirmation texted · On Maria's timeline
Clinical agent
Visit recording · Jordan Lee · 14 min
Visit“Stairs are much easier this week. Maybe a three out of ten.”
Compare today with last visit's plan before drafting anything.
Read chartOpening Jordan's chartKnee rehab · week 4 of 8 · ibuprofen as needed
Pain is down from 6 to 3 and flexion improved. Record it as progress.
SOAP note · draft
- S
- Less pain on stairs, 3/10. Sleeping through the night.
- O
- Knee flexion 0–125°. Gait steady, no swelling.
- A
- Progressing as expected.
- P
- Continue plan. Add step-downs. Review in 2 weeks.
Queue follow-upDrafting a reminderHome exercise reminder · Friday 9:00 AM
Note ready for Dr. Okafor to review and sign.
Insurance agent
Coverage check · Meridian PPO · visit in 2 days
Jordan's visit is Thursday and coverage was last checked 94 days ago. Verify it now.
Call insurerOn hold with Meridian · 6 minConnected to a provider services rep
ElycalHi, this is Elycal calling for Riverside Physical Therapy to verify a member's benefits.
MeridianActive through December 31. $30 copay, 12 of 20 therapy visits used.
Record resultSaving to Jordan's coverageActive · $30 copay · 8 visits left
Eight visits left, but the plan runs eight more weeks. Tell the front desk.
Message front deskWriting a noteVisit limit may run out mid-plan
Coverage confirmed by phone. Mark it verified?
You stay in charge
Your time back. Never your control.
Agents handle the routine work on their own. Anything that changes a patient's schedule, record or coverage waits for a person to say yes.
Approve before it happens
Booking into a conflict, changing a patient's details or confirming coverage always waits for a person's OK.
Some work stays human
Agents never sign notes, review documents or mark insurance verified. Your clinicians and staff do.
Listen in, take over
Follow any call or text thread as it happens and step in with one tap. Patients never have to repeat themselves.
Every step on the record
Each action lands on the patient's timeline, labelled AI or human, so you always know who did what.
Front desk is on a call with Daniel Kim
Asking about a knee brace pickup · 02:14
Waiting for you
3- Front desk
Book Daniel Kim into Tue 2:00
Overlaps a hold on Dr. Okafor's calendar
- Insurance
Mark Jordan Lee's coverage verified
Meridian PPO · active · $30 copay
- Clinical
Sign visit note for Jordan Lee
SOAP draft from today's 14-minute visit
The difference
What your team gets back.
- back for every front-desk teammate, every week
- 14 hrs
- calls and texts answered, nights and weekends included
- 24/7
- fewer no-shows with reminders and easy rescheduling
- 32%
- your team spends on hold with insurers
- 0 min
Everything in one place
Nothing gets lost.
Every call, text, visit, note and insurance check lands on one patient record your whole team can see, with the agents and your staff working from the same page.
One timeline for every patient
Calls, texts, visits, notes and coverage in order, with every AI and human action clearly labelled.
Listen in on any call
Live transcripts while the call happens. Take over or transfer in one tap, with the full story in front of you.
Scheduling that keeps up
Books, moves and confirms visits across providers and locations, and stays in sync with Google Calendar.
Texts patients answer
Reminders, confirmations and follow-ups in plain language, sent from your clinic's own number.
Know who needs you
Missed visits, unanswered messages and insurance problems, sorted into one work queue.
Trained on your clinic
Upload your scripts, policies and FAQs. Agents answer the way your best staff would.
Notes that draft themselves
Record the visit and get a SOAP draft. Your clinician edits it and signs it.
Coverage, verified
Agents call and text insurers, record what they hear, and wait for your team to confirm.
Approvals
Bookings into conflicts, record edits and coverage wait for a person.
Audit trail
Every action, who or what did it, and when.
Export anytime
Your patients, transcripts and notes stay yours.
Multi-location
Roles and permissions for every team and site.
Set up without code
Voice, hours and escalation rules, set by you.
HIPAAComing soon
Compliance and BAAs are on the way.
Why Elycal
More than an AI receptionist.
AI receptionists answer the phone. Elycal handles what happens before, during and after every call, and keeps your team in the loop the whole way.
| What your clinic needs | AI receptionist | Elycal Care |
|---|---|---|
| Answers calls and texts around the clock | Yes | Yes |
| Knows the patient's full history | — | Yes |
| Books into your real calendar, with conflict checks | Limited | Yes |
| Drafts visit notes for clinicians to sign | — | Yes |
| Verifies coverage with insurers | — | Yes |
| Staff approve anything sensitive | — | Yes |
| Listen in and take over live calls | Limited | Yes |
| Every action on the patient's record | — | Yes |
Who it's for
Made for outpatient care.
Elycal is built for non-dental clinics with busy phones, full calendars and patients who need follow-through. It works alongside your EHR, running the calls, texts, scheduling and follow-up around the clinical record.
- Physical therapy & rehab
- Behavioral & mental health
- Dermatology
- Med spas & aesthetics
- Chiropractic & pain management
- Optometry & ophthalmology
- Fertility & women's health
- Outpatient diagnostics
- Multi-provider specialty clinics
Getting started
Live in weeks, one workflow at a time.
Book a 30-minute walkthrough
Tell us how your front desk runs today. We'll show you Elycal on your own scenarios, not a script.
We set it up with you
We load your scripts, policies, hours and calendars, then tune each agent's voice and rules with your team.
Start with your busiest work
Most clinics begin with calls, scheduling and reminders, then add visit notes and insurance checks.
Questions
Straight answers.
Anything else? Bring it to your walkthrough.
Does Elycal replace our EHR?
No. Elycal works alongside your EHR. It handles the calls, texts, scheduling, follow-up and insurance work around the clinical record, and keeps all of it on one patient timeline.
We already use an AI receptionist. How is Elycal different?
An AI receptionist answers individual calls. Elycal connects every conversation to the patient's history, your calendar, your follow-up and your staff, and adds clinical and insurance agents that work on the same record.
Will our staff stay in control?
Yes. Booking into a conflict, changing patient details and confirming insurance always need a person's approval. Agents never sign notes or mark coverage verified. Staff can listen in on any call and take over at any time.
Will patients feel like they're talking to a robot?
No phone trees and no menus. Agents speak naturally, follow your clinic's own policies and wording, and hand the conversation to a person whenever the patient asks or the situation calls for it.
Is Elycal HIPAA compliant?
HIPAA compliance is coming soon. Today, every action is permissioned and recorded in an audit trail, each agent only sees what its job needs, and staff approve anything sensitive.
Who owns our data?
You do. Export your patients, timelines, transcripts, notes and documents whenever you like.
Which clinics is Elycal built for?
Non-dental outpatient care with busy phones and full calendars: physical therapy, behavioral health, dermatology, med spas, chiropractic, optometry, fertility and multi-provider specialty clinics.
How long does setup take?
Most clinics are live on their first workflow within two weeks. We load your scripts, policies and calendars with you, so your team doesn't have to configure anything alone.
How is Elycal priced?
A platform fee based on your locations and team, plus usage for calls and messages. You'll get an exact quote during your walkthrough.
Give your team its time back.
See Elycal on your own clinic's scenarios in a 30-minute walkthrough.
- How agents handle your calls, texts and scheduling
- What your team approves, and what runs on its own
- Setup, pricing and a plan for your first workflow
30 minutes · No commitment